CORONAVIRUS (COVID-19) UPDATE


We want to take this time to reassure everyone that we have prioritized the health and safety of our customers, employees and communities amid the spread of the coronavirus (COVID-19).  We are committed to serving you during this time and we will continue to keep you informed of our efforts.  We continue to operate safely and effectively within the guidelines of our Federal Regulators, the Centers for Disease Control and Prevention and our local health officials.  In response to the outbreak, we have increased our emphasis on keeping our facilities clean and we have educated our employees on best practices for keeping everyone protected.  Our Pandemic Team is well prepared, ready and closely monitoring the situation as it progresses. We are ready to adapt our plan and strategy as the coronavirus (COVID-19) situation continues to evolve.

 

As of noon on Wednesday, March 18th, we will continue to operate under our regular business hours but will operate with our Drive-Thru lanes only.

 

WSB has made significant investments in our facilities allowing us to provide the largest Drive-Thru and ATM network capabilities in the County.  We have 24 drive-thru banking lanes including 4 full-service commercial windows and a network of 13 ATM locations spread across our (9) Branches in Jefferson County.  Additionally, you can take advantage of our night-drop boxes at our branch office locations.

 

If you require access to one of our branch lobby’s to meet with a Customer Service Representative, Branch Manager or Loan Officer, we will be meeting with customers on a by appointment only basis.  Please use our contact resource page to assist you in making an appointment either by email or by calling your local branch.

If you feel more comfortable accessing your accounts remotely, we strongly encourage you to utilize our Online, Mobile and Electronic Banking Services as well as our Call Center.  You can conveniently access all of your accounts to make payments, deposit checks, view your transaction histories, check your balances and more all from the comfort of your home or office.  

 

We also offer some of the most advanced online solutions for your mortgage needs.  Pre-Qualify and Apply for your mortgage online.  You can even upload your mortgage documentation without having to make time to come to the bank.  If you have any questions, our lending staff is just a phone call away.

 

If you are unable to access our digital services, we will be happy to assist you via phone or e-mail.  Please feel free to call your local branch or find additional contact resources.

 

As we continue to monitor developments, we want you to know that we are committed to the health and well-being of our communities first.  Uncertain times like these showcase the strength and resiliency of our communities and the significant importance of banking local.  Thank you for your continued trust and support of Watertown Savings Bank.  We truly appreciate your business and look forward to serving you!