How Can We Help?
If you'd like to get in touch with us, please supply the information below.
Contact Us
Thank you, your form was submitted successfully!
24 Hour Customer Care
Customer Service 315-788-7100
Call us Monday-Friday from 8:30 am - 9:00 pm
Saturday & Sunday from 9:00 am - 5:00 pm
Account Access Line 315-788-7200
24/7 Telephone Banking
Lost or Stolen ATM or Debit Card 1-888-297-3416
ATM or Debit Card Activation 1-844-397-8518
The Fraud Center (24/7) 1-855-293-2456
The Fraud Center will call, text, or email if they believe they have detected fraudulent activity on your debit card. The account holder must text and/or call back the Fraud Center to confirm fraud, or have the debit card unblocked if there is no fraud. Please be prepared to provide the case number/code you were given in the text/email when calling back.