How Can We Help?
If you'd like to get in touch with us, please supply the information below.
Thank you, your form was submitted successfully!
24 Hour Customer Care
Customer Service (during business hours) 315-788-7100
Monday-Wednesday from 8:30 am - 4:00 pm 1-800-870-8510
Thursday & Friday from 8:30 am - 5:00 pm
Or start a chat with us using the "Message" button within Digital Banking.
Telephone Banking 315-788-7200
24/7 Telephone Banking
Lost or Stolen ATM or Debit Card 1-888-297-3416
Select/Reset Your Debit Card PIN 1-888-891-2435
ATM or Debit Card Activation 1-844-397-8518
Deluxe Check Reorder Personal Checks Business Checks
Send an Encrypted Email Encryption Guide Portal Guide
Will You Be Traveling? Complete our Travel Notification Form to avoid issues while using your debit card in certain locations.
Office Phone & Fax Numbers
Watertown Savings Bank Main Office 315-788-7100
Outside Local Calling Area 1-800-870-8510
Accomodation Office Phone: 315-788-8996
Fax: 315-788-8891
Adams Office Phone: 315-232-4515
Fax: 315-232-3319
Alexandria Bay Office Phone: 315-482-2544
Fax: 315-482-4702
Chaumont Office Phone: 315-649-5090
Fax: 315-649-2531
Clayton Office Phone: 315-686-1280
Fax: 315-686-1276
Commerce Park Drive Office Phone: 315-788-7152
Fax: 315-788-5252
Sackets Harbor Office Phone: 315-646-4628
Fax: 315-646-2286
State Street Office Phone: 315-788-3790
Fax: 315-788-5444
Department Phone & Fax Numbers
Accounting Department Phone: 315-836-8410
Commercial Loan Department Phone: 315-836-8420
Fax: 315-788-1417
Consumer Loan Department Phone: 315-836-8440
Fax: 315-779-2292
Deposit Operations Department Phone: 315-836-8450
Fax: 315-779-9026
Mortgage Loan Department Phone: 315-836-8440
Fax: 315-836-8415
Employee Directory
Bank Officers
Mark R. Lavarnway
President & Chief Executive Officer (315) 222-7232
Mark S. Bellinger
EVP & Chief Operating Officer (315) 222-7243
Amy S. Moore
EVP & Chief Financial Officer (315) 222-7213
Scott M. Pooler
EVP & Chief Information Officer (315) 222-7236
Terri J. Erdner
EVP – Branch Administration (315) 222-7218
Heather A. Makuch
EVP – Deposit Operations (315) 222-7282
EXECUTIVE SECRETARY
Diana Hadlock
111 Clinton St. - Watertown (315) 222-7228
Office Managers & Auditors
OFFICE MANAGERS
Colleen Casselman
140 Clinton St. - Watertown (315) 788-8996
Kerri Noone
12221 NYS Rt. 12E - Chaumont (315) 649-5090
Stephanie Elliott
100 West Main St. - Sackets Harbor (315) 646-4628
Rachel Costantino
352 James St. - Clayton (315) 686-1280
Andrea Kolb
101 Commerce Park Dr. - Watertown (315) 788-7152
Lisa Lajoie
1816 State St. - Watertown (315) 788-3790
Skye Ryder-McCauley
4 Market St. - Alexandria Bay (315) 482-2544
Rockett Stockwell
10729 US Rt. 11 - Adams (315) 232-4515
Rebecca Barney
111 Clinton St. - Watertown (315) 222-7210
AUDITORS
Linda S. Clark, CCBIA
111 Clinton St. - Watertown (315) 222-7265
Kyle M. Shelmidine, CCBIA
111 Clinton St. - Watertown (315) 222-7226
Customer Service
CUSTOMER SERVICE REPRESENTATIVES
Jaime Steen (315) 222-7219
Alexandra Martinez (315) 222-7294
Theresa Maitland (315) 222-7222
Marnie O'Connor (315) 222-7253
Jennifer Perkins (315) 222-7217
Mortgage Lending
Email Our Department: ResidentialLending@wsbny.com
Shelby Morgia O: (315) 222-7268 C: (315) 778-8224
Karen Roden O: (315) 222-7255 C: (315) 486-0013
Patti Kendall (315) 222-7293
Cory Burns (315) 222-7291
Katelyn Loomis (315) 222-7257
Kim Roberts (315) 222-7212
Pam Solar (315) 222-7260
Tammy Stine (315) 222-7206
LOAN SERVICING HELP DESK
Chelsee Hollis (315) 222-7227
Consumer Lending
Michele Maitland (315) 222-7266
Toni O'Connell (315) 222-7229
Brittany Munk (315) 222-7250
Andrew Boulter (315) 222-7274
Matthew Ford (315) 222-7258
Scott Everett (315) 222-7277
Chelsee Hollis (315) 222-7227
LOAN SERVICING HELP DESK
Cayla Jenne (315) 222-7292
Commercial Lending
Chuck Capone (315) 222-7284
Traci Chaltain (315) 222-7211
Jeff Fallon (315) 222-7278
Christina Grimshaw (315) 222-7262
Andrea Kaler (315) 222-7275
Lisa Loomis (315) 222-7242
Terri Mallette (315) 222-7246
Heather McNitt (315) 222-7288
Noah Murrock (315) 222-7224
Daniel Phillips (315) 222-7247
Christine Powers (315) 222-7221
Brittany Reiner (315) 222-7287
Quinn Simpson (315) 222-7219
Loan Compliance & Quality Control
LENDING COMPLIANCE MANAGER
Christine Powers (315) 222-7221
LENDING QUALITY CONTROL OFFICER
JoAnn Hodge (315) 222-7223
Laine Thomas (315) 222-7256
Marketing & Business Development
MARKETING DIRECTOR
John Morgia (315) 222-7269
BUSINESS DEVELOPMENT OFFICER
Meredith Fox (315) 222-7263
Customer Experience
Janessa Sparacino (315) 222-7281
Accounting & Deposit Operations
ACCOUNTING DEPARTMENT
Erica Dominie (315) 222-7205
Lisa Freeman (315) 222-7238
Shauna Collins (315) 222-7254
DEPOSIT OPERATIONS
Maryann Bartelson (315) 222-7267
Nannette Gentile (315) 222-7273
Miranda Guarino (315) 222-7209
Jaime Hall (315) 222-7296
Amy Thompson (315) 222-7235
Michelle Norfolk (315) 222-7204
Amelia Stewart (315) 222-7249
Makayla Horton (315) 222-7233
Human Resources
Denise Randall (315) 222-7259
Caryn Winters (315) 222-7285