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24 Hour Customer Care
Customer Service (during business hours) 315-788-7100
Monday-Wednesday from 8:30 am - 4:00 pm
Thursday & Friday from 8:30 am - 5:00 pm
Account Access Line 315-788-7200
24/7 Telephone Banking
Lost or Stolen ATM or Debit Card 1-888-297-3416
Select/Reset Your Debit Card PIN 1-888-891-2435
ATM or Debit Card Activation 1-844-397-8518
Send an Encrypted Email Encryption Guide Portal Guide
Will You Be Traveling? Complete our Travel Notification Form to avoid issues while using your debit card in certain locations.
Office Phone Numbers
Watertown Savings Bank Main Office 315-788-7100
- Outside Local Calling Area 1-800-870-8510
Accomodation Office 315-788-8996
Adams Office 315-232-4515
Alexandria Bay Office 315-482-2544
Chaumont Office 315-649-5090
Clayton Office 315-686-1280
Commerce Park Drive Office 315-788-7152
Sackets Harbor Office 315-646-4628
State Street Office 315-788-3790
Department Phone Numbers
Accounting Department 315-836-8410
Commercial Loan Department 315-836-8420
Consumer Loan Department 315-836-8440
Deposit Services 315-836-8450
Employee Directory
Bank Officers
Mark R. Lavarnway
President & Chief Executive Officer (315) 222-7232
Mark S. Bellinger
EVP & Chief Operating Officer (315) 222-7243
Darlene A. Jobson
EVP & Chief Financial Officer (315) 222-7215
Scott M. Pooler
EVP & Chief Information Officer (315) 222-7236
Terri J. Erdner
EVP – Branch Administration (315) 222-7218
Heather A. Makuch
EVP – Deposit Operations (315) 222-7282
Amy S. Moore, CCBIA
EVP & Chief Risk Officer (315) 222-7213
EXECUTIVE SECRETARY
Diana Hadlock
111 Clinton St. - Watertown (315) 222-7228
Office Managers & Auditors
OFFICE MANAGERS
Colleen Casselman
140 Clinton St. - Watertown (315) 788-8996
Kerri Noone
12221 NYS Rt. 12E - Chaumont (315) 649-5090
Stephanie Elliott
100 West Main St. - Sackets Harbor (315) 646-4628
Rachel Costantino
352 James St. - Clayton (315) 686-1280
Andrea Kolb
101 Commerce Park Dr. - Watertown (315) 788-7152
Lisa Lajoie
1816 State St. - Watertown (315) 788-3790
Skye Ryder-McCauley
4 Market St. - Alexandria Bay (315) 482-2544
Rockett Stockwell
10729 US Rt. 11 - Adams (315) 232-4515
Rebecca Barney
111 Clinton St. - Watertown (315) 222-7210
AUDITORS
Linda S. James, CCBIA
111 Clinton St. - Watertown (315) 222-7265
Kyle M. Shelmidine
111 Clinton St. - Watertown (315) 222-7226
Customer Service
CUSTOMER SERVICE REPRESENTATIVES
Gina Mullin (315) 222-7219
Alexandra Martinez (315) 222-7294
Theresa Maitland (315) 222-7222
Marnie O'Connor (315) 222-7253
Jennifer Perkins (315) 222-7217
Mortgage Lending
Email Our Department: ResidentialLending@wsbny.com
Shelby Morgia O: (315) 222-7268 C: (315) 778-8224
Karen Roden O: (315) 222-7255 C: (315) 486-0013
Patti Kendall (315) 222-7293
Cory Burns (315) 222-7291
Katelyn Loomis (315) 222-7257
Noah Murrock (315) 222-7224
Kim Roberts (315) 222-7212
Pam Solar (315) 222-7260
Tammy Stine (315) 222-7206
LOAN SERVICING HELP DESK
Chelsee Hollis (315) 222-7227
Consumer Lending
Michele Maitland (315) 222-7266
Toni O'Connell (315) 222-7229
Brittany Munk (315) 222-7250
Andrew Boulter (315) 222-7274
Julia Marselis (315) 222-7258
Scott Everett (315) 222-7277
Cara Mercer-Venable (315) 222-7292
LOAN SERVICING HELP DESK
Chelsee Hollis (315) 222-7227
Commercial Lending
Chuck Capone (315) 222-7284
Christine Powers (315) 222-7221
Jeff Fallon (315) 222-7278
Andrea Kaler (315) 222-7275
Lisa Loomis (315) 222-7242
Terri Mallette (315) 222-7246
Heather McNitt (315) 222-7288
Traci Chaltain (315) 222-7211
Elizabeth Netto (315) 222-7237
Brittany Reiner (315) 222-7287
Loan Compliance & Quality Control
LENDING COMPLIANCE MANAGER
Christine Powers (315) 222-7221
LENDING QUALITY CONTROL OFFICER
JoAnn Hodge (315) 222-7223
Marketing & Business Development
MARKETING DIRECTOR
John Morgia (315) 222-7269
BUSINESS DEVELOPMENT OFFICER
Meredith Fox (315) 222-7263
Customer Experience
Janessa Sparacino (315) 222-7281
Accounting & Deposit Operations
ACCOUNTING DEPARTMENT
Erica Dominie (315) 222-7205
Lisa Freeman (315) 222-7238
Jaime Kloster (315) 222-7254
DEPOSIT OPERATIONS
Maryann Bartelson (315) 222-7267
Nannette Gentile (315) 222-7273
Miranda Guarino (315) 222-7209
Jaime Hall (315) 222-7296
Amy Thompson (315) 222-7235
Michelle Norfolk (315) 222-7204
Amelia Stewart (315) 222-7249
Andrew VanHouten (315) 222-7286
Human Resources
Denise Randall (315) 222-7259
Caryn Winters (315) 222-7285