How Can We Help?
If you'd like to get in touch with us, please supply the information below.
24 Hour Customer Care
Customer Service (during business hours) 315-788-7100
Monday-Wednesday from 8:30 am - 4:00 pm 1-800-870-8510
Thursday & Friday from 8:30 am - 5:00 pm
Or start a chat with us using the "Message" button within Digital Banking.
Telephone Banking 315-788-7200
24/7 Telephone Banking
Lost or Stolen ATM or Debit Card 1-888-297-3416
Select/Reset Your Debit Card PIN 1-888-891-2435
ATM or Debit Card Activation 1-844-397-8518
Will You Be Traveling? Complete our Travel Notification Form to avoid issues while using your debit card in certain locations.