How Can We Help?
If you'd like to get in touch with us, please supply the information below.
24 Hour Customer Care
Account Access Line 315-788-7200
24/7 Telephone Banking
Lost or Stolen ATM or Debit Card 1-888-297-3416
ATM or Debit Card Activation 1-844-397-8518
The Fraud Center (24/7) 1-855-293-2456
The Fraud Center will call, text, or email if they believe they have detected fraudulent activity on your debit card. The account holder must text and/or call back the Fraud Center to confirm fraud, or have the debit card unblocked if there is no fraud. Please be prepared to provide the case number/code you were given in the text/email when calling back.