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24 Hour Customer Care
Customer Service (during business hours) 315-788-7100
Monday-Wednesday from 8:30 am - 4:00 pm
Thursday & Friday from 8:30 am - 5:00 pm
Customer Service (after hours) 315-788-7100
Monday-Friday from 4:30 pm - 9:00 pm choose option #5
Saturday & Sunday from 9:00 am - 5:00 pm
Account Access Line 315-788-7200
24/7 Telephone Banking
Lost or Stolen ATM or Debit Card 1-888-297-3416
ATM or Debit Card Activation 1-844-397-8518
Send an Encrypted Email Encryption Guide Portal Guide
Office Phone Numbers
Watertown Savings Bank Main Office 315-788-7100
- Outside Local Calling Area 1-800-870-8510
Accomodation Office 315-788-8996
Adams Office 315-232-4515
Alexandria Bay Office 315-482-2544
Chaumont Office 315-649-5090
Clayton Office 315-686-1280
Commerce Park Drive Office 315-788-7152
Sackets Harbor Office 315-646-4628
State Street Office 315-788-3790
Department Phone Numbers
Accounting Department 315-836-8410
Commercial Loan Department 315-836-8420
Consumer Loan Department 315-836-8440
Deposit Services 315-836-8450
Employee Directory
Bank Officers
Mark R. Lavarnway
President & Chief Executive Officer (315) 222-7232
Mark S. Bellinger
EVP & Chief Operating Officer (315) 222-7243
Darlene A. Jobson
EVP & Chief Financial Officer (315) 222-7215
Scott M. Pooler
EVP & Chief Information Officer (315) 222-7236
Terri J. Erdner
EVP – Branch Administration (315) 222-7218
Heather A. Makuch
EVP – Deposit Operations (315) 222-7282
Amy S. Moore, CCBIA
EVP & Chief Risk Officer (315) 222-7213
EXECUTIVE SECRETARY
Diana Hadlock
111 Clinton St. - Watertown (315) 222-7228
Office Managers & Auditors
OFFICE MANAGERS
Colleen Casselman
140 Clinton St. - Watertown (315) 788-8996
Kerri Noone
12221 NYS Rt. 12E - Chaumont (315) 649-5090
Stephanie Elliott
100 West Main St. - Sackets Harbor (315) 646-4628
Rachel Costantino
352 James St. - Clayton (315) 686-1280
Andrea Kolb
101 Commerce Park Dr. - Watertown (315) 788-7152
Lisa Lajoie
1816 State St. - Watertown (315) 788-3790
Skye Ryder-McCauley
4 Market St. - Alexandria Bay (315) 482-2544
Rockett Stockwell
10729 US Rt. 11 - Adams (315) 232-4515
Rebecca Barney
111 Clinton St. - Watertown (315) 222-7210
AUDITORS
Linda S. James, CCBIA
111 Clinton St. - Watertown (315) 222-7265
Kyle M. Shelmidine
111 Clinton St. - Watertown (315) 222-7226
Customer Service
CUSTOMER SERVICE REPRESENTATIVES
Gina Mullin (315) 222-7219
Alexandra Martinez (315) 222-7294
Theresa Maitland (315) 222-7222
Marnie O'Connor (315) 222-7253
Jennifer Perkins (315) 222-7217
Mortgage Lending
Email Our Department: ResidentialLending@wsbny.com
Shelby Morgia O: (315) 222-7268 C: (315) 778-8224
Karen Roden O: (315) 222-7255 C: (315) 486-0013
Patti Kendall (315) 222-7293
Cory Burns (315) 222-7291
Katelyn Loomis (315) 222-7257
Noah Murrock (315) 222-7224
Kim Roberts (315) 222-7212
Pam Solar (315) 222-7260
Tammy Stine (315) 222-7206
LOAN SERVICING HELP DESK
Chelsee Hollis (315) 222-7227
Consumer Lending
Michele Maitland (315) 222-7266
Toni O'Connell (315) 222-7229
Brittany Munk (315) 222-7250
Andrew Boulter (315) 222-7274
Julia Marselis (315) 222-7258
Scott Everett (315) 222-7277
Cara Mercer-Venable (315) 222-7292
LOAN SERVICING HELP DESK
Chelsee Hollis (315) 222-7227
Commercial Lending
Chuck Capone (315) 222-7284
Christine Powers (315) 222-7221
Jeff Fallon (315) 222-7278
Andrea Kaler (315) 222-7275
Lisa Loomis (315) 222-7242
Terri Mallette (315) 222-7246
Heather McNitt (315) 222-7288
Traci Chaltain (315) 222-7211
Elizabeth Netto (315) 222-7237
Brittany Reiner (315) 222-7287
Loan Compliance & Quality Control
LENDING COMPLIANCE MANAGER
Christine Powers (315) 222-7221
LENDING QUALITY CONTROL OFFICER
JoAnn Hodge (315) 222-7223
Marketing & Business Development
MARKETING DIRECTOR
John Morgia (315) 222-7269
BUSINESS DEVELOPMENT OFFICER
Meredith Fox (315) 222-7263
Customer Experience
Janessa Sparacino (315) 222-7281
Accounting & Deposit Operations
ACCOUNTING DEPARTMENT
Erica Dominie (315) 222-7205
Lisa Freeman (315) 222-7238
Jaime Kloster (315) 222-7254
DEPOSIT OPERATIONS
Maryann Bartelson (315) 222-7267
Nannette Gentile (315) 222-7273
Miranda Guarino (315) 222-7209
Jaime Hall (315) 222-7296
Amy Thompson (315) 222-7235
Michelle Norfolk (315) 222-7204
Amelia Stewart (315) 222-7249
Andrew VanHouten (315) 222-7286
Human Resources
Denise Randall (315) 222-7259
Caryn Winters (315) 222-7285