A happy couple at the kitchen table looking at their laptop.

WSB Help Center


 
 
 
 
 

  

Important information you may need

Whether you want to take the DIY approach or you need to call someone for help, this information leads where you want to go.
 
 
WSB Routing Number
  • 221371356
Travel Notification
Card Management


 

Helpful forms

Here you can access many of the forms you'll need to manage your money and take care of business.

 
Federal Benefits Direct Deposit Form - Please Read
The Social Security Administration discontinued their acceptance of the standard form in 2015.  If you would like to set up direct deposit for your Federal benefits, you can do any of the following: 
 
GIVE THEM A CALL - Call 1-800-772-1213.  Representatives are available from 7am-7pm Monday through Friday.  
GO ONLINE - Create an account on their secure website and sign up for direct deposit at https://www.ssa.gov/myaccount/
VISIT THEIR OFFICE - Located at 156 S Bellew Ave, Watertown, NY 13601

Please complete our Change of Address Form to keep your current address on file.  You can mail or drop off your printed form.

You can also take care of this update in Digital Banking. Click the "Options" tab at the top of the page and then scroll to "Modify Home Address" and submit your information.


Our switch kit can help make your transition to WSB more streamlined with the following steps.
 
Download our Switch Simple Switch Kit.
 
 
Open a new deposit account with WSB.

Set yourself up with Direct Deposit.

 

Redirect any auto deposits or withdrawals.

  • Be sure to have any pre-existing direct deposits or automatic withdrawals redirected to your new WSB account.

Close your old account with the other institution.

  • Make sure all outstanding checks have cleared your old account before you close it.
Work directly with our partner, Deluxe, to reorder checks.
 
 Personal Checks                          Business Checks
Our Financial Calculators help you estimate monthly payments, establish a savings plan and show you the impact on your finances.