
The answers to your questions
Digital Banking
How do I enroll in Digital Banking?
You can easily enroll in our Digital Banking by clicking the "Enroll Now" link below the login on the homepage.
You are allowed 3 attempts to enter your password. If unsuccessful after the 3rd attempt, you will be locked out.
You can select the "forgot" link on the login screen to reset your password. You will be given an option to key in your username and email address or you can click the "Try Another Way" link and input your social security number and account number.
2-Step Verification is a form of multifactor authentication that adds an extra layer of security to your digital banking. Each time you sign into your account on an unrecognized device, we require your password and a verification code. This code should never be shared with anyone.
Digital Banking allows you to manage your accounts and banking transactions more closely and it gives you greater control over balances, bill payments and deposits:
- View information about your account balances and transactions.
- Transfer funds between your deposit accounts.
- Transfer funds to make your loan payment.
- Pay bills to virtually anyone in the United States.
- Message Customer Service Representatives for information on products and services.
- Download transactions from Digital Banking into other financial management software such as Quicken and Quickbooks®
- Make mobile check deposits using the "My WSB" app.
Once enrolled in bill pay, after 12 months of inactivity, you will be assessed a $5.00 monthly inactivity fee. If you no longer would like to use the service at that time, you can submit a message through the digital banking message center to unenroll.
Electronic payments are deducted from your account on the payment date. Payments made by check will be deducted from your account when the draft reaches our bank, the same as if you had written the check yourself.
Bill Payments are processed at 3:00 pm est. on the scheduled payment date. Payments requested after 3:00 p.m. est. will be initiated on the next business day. Saturdays, Sundays and holidays are not considered business days.
Can I use Bill Payment if I live outside the United States?
Yes, as long as you have a bank account in the United States. However, you cannot pay bills to payees located outside the United States.
Payment History is retained for 18 months.
Absolutely, and with Digital Banking, you can get your Watertown Savings Bank payments paid faster! Simply transfer funds from one of your Watertown Savings Bank accounts (checking, savings, etc.) to the account you wish to pay. You don't even need to utilize the Bill Payment function to pay Watertown Savings Bank bills. Transferring funds will get your Watertown Savings Bank loans and lines paid faster!
If you scheduled a payment to be processed immediately, you may not be able to stop the payment. Any other scheduled or recurring payments may be canceled if done within one business day before the process date. For additional information contact us during regular business hours at (315)836-8450.
Gift Pay allows you to send donations to charities and gift checks to individuals for special occasions. These payments are draft checks. The funds are not withdrawn from your account until the the payee cashes the check.
Yes, they are as follows:
- Bill payment to a business is limited to no more than $50,000.00 per day.
- Bill payments to an individual may not be more than $3,000.00 per item, and a total of $6,000.00 per day.
Mobile Deposit allows you to deposit checks using the camera on your mobile phone or tablet. Using the My WSB App.
Consumer Customers – Your daily deposit limit is $2,500.00 and up to 10 items per day. Monthly deposit limit is $10,000.00 and up to 20 items per month.
Business Customers - You will be auto-enrolled in the free plan shown below.
Plan 1: Free – Daily deposit limit is $2,500.00 and up to 10 items per day. Monthly deposit limit is $10,000.00 and up to 25 items per month.
Plan 2: $25.00 – Daily deposit limit is $4,000.00 and up to 10 items per day. Monthly Deposit limit is $10,000.00 and up to 50 items per month.
Plan 3: $37.50 – Daily deposit limit is $6,000.00 and up to 15 items per day. Monthly Deposit limit is $15,000.00 and up to 75 items per month.
Plan 4: $50.00 – Daily deposit limit is $8,000.00 and up to 20 items per day. Monthly Deposit limit is $20,000.00 and up to 100 items per month.
Yes, you may request an increase by sending a message through the digital banking message center.
You must securely store the original Check for 14 days after your deposit and make the original Check accessible to us at our request. Promptly after the 14 day retention period expires, you must destroy the original Check by first marking it “VOID” and then destroying it by cross-cut shredding or another commercially acceptable means of destruction.
Each check should be endorsed as follows “For Mobile Deposit Only, Watertown Savings Bank account # ____________, and the Payees Signature(s)”. Endorsements must be made on the back of the share draft or check within 1 ½ inches from the top edge. For a check payable to you and any joint owner(s) of your bank account, the check must be endorsed by all such payees. For a check payable to you or your joint owner, either of you can endorse the check. Please Note: If the check is payable to you and any non-joint owner, you may not deposit the check into your Bank account using this service.
Accepted Mobile Deposits will be reflected in accounts at approximately 8:30 am, 12:30 pm and 4:30 pm on business days. Based on the time of your deposit, it will be made available to you in the next sequential time frame listed above. Deposits made on non-business days will be available on the next business day at approximately 8:30 am.
Checks drawn off from a Foreign Financial Institution with a Foreign Routing Number will not be accepted for deposit. These checks must be deposited at one of our Branch Offices.
If you make a mistake entering the amount of the deposit, you will receive an email informing you of the adjustment. If you do not receive an email and your account is credited for the incorrect amount, please contact us at 315-836-8450 or send a message through the digital banking message center, immediately. We reserve the right to reject any item transmitted through this service, at our discretion, without liability to you. Any items rejected may not be re-deposited through Digital Banking, you may present the item to one of our Branch Offices for review and deposit.
We have selected certain accounts to be available to deposit into. If these are not the correct accounts or you would like additional accounts added please send a message through the digital banking message center.
No, we will use what is called a substitute (or electronic) deposit slip to post the deposit to your account. You will only need to take a picture of the front and back of the check being deposited.
No, you can only deposit your check into one account. The next business day you can log into your Mobile Banking and transfer funds.
Bank to Bank Transfer allows you to transfer funds between eligible Watertown Savings Bank accounts and your accounts at other financial institutions through digital banking.
Once your ownership of the external accounts has been established, transfers typically take less than 3 to 4 days.
There is a $25,000 limit for incoming transfers per business day and a $4,000 limit for outgoing transfers per business day regardless of the number of accounts you are using.
Transfers to your Watertown Savings Bank accounts from another financial institution are free. A $3.00 fee will be assessed for each transfer you make from your Watertown Savings Bank account to your accounts at another financial institution.
In order for you to use your accounts at other financial institutions, Watertown Savings Bank must verify you are authorized on the account.
A Bank to Bank Transfer is a transfer setup through online banking between your personal account at Watertown Savings Bank and your personal account at another financial institution. This type of transfer is not available for business customers. The transfer is processed through the ACH network and typically takes less than 3 days. There is a $3.00 fee for outgoing transfers and incoming transfers are free. Bank to bank transfers are not available for international bank accounts. A Wire Transfer is an electronic transfer of funds across a network administered by hundreds of banks around the world. Wire transfers allow for individualized transfer of funds from single individuals or entities to other individuals or entities, while still maintaining efficiencies of fast and secure movement of funds. Wires most likely provide the quickest availability of funds. The fee for outgoing domestic wire transfers is $20.00 and the fee for international wire transfers is $45.00. Most receiving banks apply fees to incoming wires. International wire transfers may have additional fees from a correspondent bank for conversion of funds.
In order for you to use the account at the other financial institution, Watertown Savings Bank must verify that you are authorized on the account. This will be accomplished by crediting your external account with a random deposit amount within one or two business days. Once you see the credit on the external account, log back into Internet Banking, go to enrolled accounts and key in the amount of the credit without decimal points or dollar signs. For example, if 10 cents is credited to your external account, you will enter 10 in the verification field. You will have 7 days to complete this process. .
Yes, you can schedule one-time and recurring external transfers.
You are limited to 2 accounts from other financial institutions.
Yes, funds will not be available for 2 business days after the day of the transfer. This typically will make your funds available to you in 3 business days.

We offer a variety of wire transfer services. You can visit our WSB Help Center and select Wire Transfer Forms under the Helpful Forms heading to choose and download the form that fits your needs.
A Wire Transfer is an electronic transfer of funds across a network administered by hundreds of banks around the world. Wire transfers allow for individualized transfer of funds from single individuals or entities to other individuals or entities, while still maintaining efficiencies of fast and secure movement of funds. Wires most likely provide the quickest availability of funds. The fee for outgoing domestic wire transfers is $25.00 and the fee for international wire transfers is $45.00. The fee for incoming domestic wire transfers is $25.00. Most receiving banks apply fees to incoming wires. International wire transfers may have additional fees from a correspondent bank for conversion of funds. A Bank-to-Bank Transfer is a transfer setup through digital banking between your personal account at Watertown Savings Bank and your personal account at another financial institution. The transfer is processed through the ACH network and typically takes less than 3 days. There is a $3.00 fee for outgoing transfers and incoming transfers are free. Bank to bank transfers are not available for international bank accounts.
To sign up for direct deposit of Social Security you may either contact the Social Security Administration office or log into your social security account at www.ssa.gov. To sign up for an employer direct deposit you will need to speak with your employer and provide them with the Banks routing number (221371356) and your account number. You can visit our WSB Help Center and select Direct Deposit Forms under the Helpful Forms heading to choose and download the Direct Deposit form that fits your needs.
We do not offer accounts on which two signatures are required for a check or other withdrawal. Notwithstanding any provisions to the contrary on any signature card or other agreement you have with us, you agree that if any account purports to require two or more signers on items drawn on the account, such a provision is solely for your internal control purposes and is not binding on us. If more than one person is authorized to write checks or draw items on your account, you agree that we can honor checks signed by any authorized signer, even if there are two or more lines on the items for your signature and two signatures are required
Existing customers may contact us or send us a message through Digital Banking to request a new account and can sign the required documents electronically. New customers will need to come to a WSB office location nearest you to open the account. You must provide your personal identifying information, such as, physical address, date of birth, social security or EIN number, and contact information prior to the account being opened.
Changing the title on the account requires documents to be signed by an individual that is currently on the account as well as anyone that may be added to the account. New customers may need to sign the required documents in person while existing customers can sign electronically.