Online Bill Pay

What is Online Bill Pay?

Online Bill Pay is a service that allows you to pay virtually anyone or any company through your online banking account. You determine who you want to pay, when you want to make the payment and which account you want the payment to come from. It's safe, secure and easy to use.

Who can I pay with Online Bill Pay?

You can pay virtually any business or individual with a mailing address within the United States and Puerto Rico. For example, you can pay utilities, cable bills or credit cards, or individuals such as a landlord, babysitter or relative.

What are the fees associated with Online Bill Payment?

Basic Bill Payment is free for personal accounts and businesses for customers who actively pay bills each month.  Fees may apply for specialty processing options such as gift payments and rush payments.

How does the Bill Pay service work?

Your payments are either electronically transferred from your Watertown Savings Bank checking account through the Automated Clearing House (ACH) network or checks are written from your account and then mailed to the payee.

How are online payments delivered?
Payments are sent one of two ways—electronically or by paper checks. The majority of payments are delivered electronically. Your payment information, such as your account number, is sent via secure transmission. All other payments are made by paper checks that are mailed via the U.S. Postal Service.

Is Online Bill Pay secure?
Paying bills online is one of the safest ways to pay your bills. Online Bill Pay helps guard against identity theft from lost or stolen checkbooks, bills and statements. It also increases your privacy because only you can access your account information, account numbers and payment history. As a result, you maintain tighter control of your account with real-time access to your payments activity.

How long does it take before my payment is received?
Payments made with the Bill Payment Service require sufficient time for the Payee to credit your account properly.  We recommend you select a payment date for electronic payments at least three (3) business days before the payee’s payment due date to ensure the payment is received on time.  For payments being made by check, you should establish the payment date at least ten (10) business days prior to the payment due date.  Saturdays, Sundays and holidays are not considered business days.

When will the money be taken out of my account?

Electronic payments are deducted from your account on the payment date.  Payments made by check will be deducted from your account when the draft reaches our bank, the same as if you had written the check yourself. 

How late in the day can I enter, edit, or delete a payment?

Bill Payments are processed at 3:00 pm est. on the scheduled payment date. Payments requested after 3:00 p.m. EST will be initiated on the next business day.  Saturdays, Sundays and holidays are not considered business days.

What happens if I have a scheduled payment that falls over a weekend or holiday?

A single payment will be processed on the business day (generally Monday through Friday, except certain holidays) that you designate as the payment’s processing date, provided the payment is submitted prior to the daily cut-off time on that date.  The daily cut-off time, which is controlled by Watertown Savings Bank, is currently 3:00 p.m. EST.  A single Payment submitted after the cut-off time on the designated process date will be processed on the next business day. All non-processing days (holidays and weekends) will be greyed out and you will not be able to select them.

When a recurring payment is processed, it is automatically rescheduled by the system.  Based upon your selected frequency settings for the payment, a processing date is calculated for the next occurrence of the payment.  If the calculated processing date is a non-business date (generally weekends and certain holidays), it is adjusted based upon the following rules:

If the recurring payment’s “Pay Before” option is selected, the processing date for the new occurrence of the payment is adjusted to the first business date prior to the calculated processing date.
If the recurring payment’s “Pay After” option is selected, the processing date for the new occurrence of the payment is adjusted to the first business date after the calculated processing date.
Can I use Online Bill Payment if I live outside the United States?

Yes, as long as you have a bank account in the United States. However, you cannot pay bills to payees located outside the United States.

How long is Bill Payment history retained for?

Payment History is retained for 18 months.

Can I use Internet Banking to Pay My Existing Watertown Savings Bank Loans, Line of Credit and Mortgage Payments?

Absolutely, and with Internet Banking, you can get your Watertown Savings Bank payments paid faster! Simply transfer funds from one of your Watertown Savings Bank accounts (checking, savings, etc.) to the account you wish to pay. You don't even need to utilize the Bill Payment function to pay Watertown Savings Bank bills. Transferring funds will get your Watertown Savings Bank loans and lines paid faster!

What Proof Do I Receive for Bill Payments Made Through Internet Banking?

Once your online bill payments or transfers have been confirmed, a reference number will be provided as verification that your payment has been accepted. If you have any questions or problems, contact us at (315)788-7100 during regular business hours.

What if I Make a Payment to the Wrong Payee? Can I Cancel or Stop the Payment?

If you scheduled a payment to be processed immediately, you may not be able to stop the payment. Any other scheduled or recurring payments may be canceled if done within one business day before the process date. For additional information contact us during regular business hours at (315)788-7100.

How Will I Know if My Payees Received Payments Through Bill Payment?

You are provided a reference number for each scheduled payment you confirm. The reference number is your proof that the payment will be processed. To verify that your payee credited your account, simply review your next bill from them to verify that the payment was received.

How many payees may I have set up?

There is no limit to the amount of payees you can set up through the system.

Can I have multiple payments to the same payee on the same day?

You can make multiple payments to the same payee.

When I pay bills through the bill pay system, should I enter them in my paper check register?

Yes, that way you will be able to properly reconcile your checkbook with your Watertown Savings Bank statement each month.

What is Gift Pay?

Gift Pay allows you to send donations to charities and gift checks to individuals for special occasions.  These payments are draft checks.  The funds are not withdrawn from your account until the the payee cashes the check. 

How much does it cost to send a personalized donation to a charity or organization?

There is a fee of $1.99 per donation.  This fee will be debited from your account on the day the payment is processed.

How much does it cost to send a personalized gift check to an individual for a special occasion?

There is a fee of $2.99 per gift check.  This fee will be debited from your account on the day the payment is processed.

What is a Rush Payment?

Rush payments allow you to expedite a payment.

How much does it cost to rush a payment?

The cost depends on the type of delivery method selected: 

Check Payment mailed next business day $19.95
Check Payment mailed second business day for $14.95
Electronic Payment received second business day $4.95 – limited availability.

Are there transaction limits?

Yes, they are as follows:

Bill payment to a business is limited to no more than $50,000.00 per day.
Bill payments to an individual may not be more than $3,000.00 per item, and a total of $6,000.00 per day.